Support & FAQ
Find quick solutions to the questions that we get asked most often! Please feel free to contact us directly if you’re not able to find the answer to your question.
How can we help you?
We design and deliver applied AI solutions that help businesses work smarter — from automating repetitive tasks to building intelligent systems that support decision-making and growth. We offer data analytics services so that businesses can start using their data to streamline their operations and increase their profits.
We also offer custom AI solutions for businesses such as chat agents, generative AI to create marketing materials, and even complete “virtual teams” of staff using state-of-the-art “Agentic AI”.
We offer a lot of services!
Traditional AI follows instructions, while Agentic AI can plan, act, and adapt toward goals. It works more like a virtual team member than just a tool. These Agents can work and collaborate with each other almost autonomously to plan, test and undertake various tasks with minimal human input. When designed by Intellecta, a team of these Agents working for you can free up huge amounts of time because it is almost like having a 24/7 team working for you.
Any organisation that works with data, repetitive tasks, or complex decisions. We’ve found AI especially powerful for finance, energy, manufacturing, customer service, and digital services. We work with businesses of all shapes and sizes, from one-person businesses such as trades, small shops and small offices, all the way up to multinational companies. No business is too small (or too big!) to work with us.
Not at all. Many clients begin with a small project that quickly pays for itself by saving time or improving efficiency — then scale up once results are proven. We are happy to talk to businesses with any budget to see how we can help. We pride ourselves on this approach. We feel that every single business deserves to benefit from AI and data science. We feel that our success is tied to yours, so it is in our interests to put our all into YOUR success!
Our focus is on AI as an enabler, not a replacement. It’s about automating the boring, repetitive work so that your team can focus on higher-value, creative, and strategic tasks. We aim to increase your efficiency and thus increase your operational effectiveness. Smaller, one-person businesses can particularly benefit from AI because it can automate a lot of the “boring stuff” , meaning that you can do what you do best – work on growing your business!
Security and data protection are built into every solution we deliver. We work within GDPR and UK data protection standards to make sure client data remains safe. Our systems are often based in the commercial cloud and are protected by the most up-to-date security protocols. We also use frequent backup technology to ensure that our clients’ data and systems are protected to the very best of our ability.
We combine deep technical expertise with practical business insight. Our North-Eastern roots give us a unique mix of authenticity and ambition, delivering solutions that are both innovative and grounded. We were once a very small business ourselves and we know what makes a small business tick! We have never forgotten where we came from and we intend to keep it that way. We know that we have a unique understanding of our SME clients’ concerns and worries, and that gives us a real edge in helping you get the very best from what we offer.
Many projects deliver measurable results in weeks, not months. For example, automation projects often free up time and reduce costs almost immediately. With that being said, every project is unique and thus different. We always go the extra mile to fully understand your needs and manage any expectations before building your solution. We understand that timely results matter and will always work with you to achieve this.
Absolutely. We provide hands-on training, documentation, and ongoing support so that your team is confident and empowered to use the systems we build. You will be provided with bespoke documentation, designed just for you. We can even arrange training sessions for your staff if needed. Other companies will often email you a copy of a manual and expect you to just get on with it! Not so at Intellecta – we provide you with training videos, showing you how to use your products in addition to the documentation. We also provide clients with access to a helpdesk feature and a number to call for immediate help should you have any problems. Our reputation depends on client satisfaction and we really do go the extra mile to make sure you are satisfied.
The easiest way is to book a free consultation with our team. We’ll explore your goals, review opportunities for AI, and outline a clear, practical first step. Don’t worry, we’re pretty friendly too!